Advance Group

At Advance Group, our aim is to support the development of your business by scheduling appointments with key decision makers within the construction, built environment and industrial sectors, specifically those who have an upcoming project and valid need for your range of products or services.

Our tech-led infrastructure enables us to fully represent your business and seamlessly integrate as part of your team. In doing so from the outset of a campaign, we are able to lay the foundations on which you can develop strong working relationships with your prospects. Our telemarketers have extensive industry knowledge and they will take the time to understand the needs of both you and your target audience to identify mutually beneficial opportunities.

Using our custom-built CRM system, our highly trained telemarketers can manipulate your existing data or incorporate targeted databases sourced from one of our trusted partners. Through professional and persuasive prospecting, we can schedule pre-qualified appointments for you and your sales team that optimise engagement and generate sales. Having recognised a real interest in your product or service, a meeting will be confirmed and arranged on your behalf.

We can set appointments for you to attend in person, over the telephone or via video conferencing. We can provide our appointment setting service for a specific period of time to suit your immediate needs or as part of your ongoing customer contact strategy to ensure your diary contains regular, high quality appointments.

At the outset of our relationship, we take the time to understand your business, current goals and vision for the future. We will then carry out extensive market research to ensure we present your company credibly, confidently and competitively to ensure you stand out in the marketplace.

Common Questions

We can be as reactive as you need us to be. However, we always recommend you allow time at the outset of a campaign to ensure all parties have a full understanding of your overall objectives.

We take the time to understand and agree your objectives prior to commencing a telemarketing campaign. All campaigns differ – your primary goals, target audience and data sources can all influence the outcome – but our evaluation period provides an opportunity to anticipate actual performance. By analysing established pipelines, we can project how your campaign is likely to perform. We then monitor the performance of the campaign throughout using our sophisticated CRM system, which enables us to responsively and efficiently adapt the strategy as required to achieve the best possible results for your business.

All our CRM customer data is securely held with a well-known and reputable cloud provider. The information is encrypted at-rest and in-transit (to prevent interception and theft) and can only be accessed by authorised members of staff from our head office (locked to office IP address). All actions are audited/recorded for security. We are GDPR compliant.

Our telemarketers take the time to understand your offering and values to ensure your business is represented accurately and credibly at all times. We believe in maintaining clear lines of communication between our office and yours. Our dedicated customer relationship manager ensures a seamless integration between our offices is achieved through good communication and a rapid response to any queries and concerns. Our real-time reporting enables you monitor progress at any stage of a campaign.